FAQ's

Questions

Advance

Q. How do I get access to Advance?
Q. Who do I contact if I am locked out of my Advance account?
Q. How often does my Advance account expire?
 

Advancement Network

Q. How do I get access to an application within the Advancement Network?
Q. What if I have technical problems with an application in the Advancement Network?


Answers

Q. How do I get access to Advance?

A. You may request access by filling out and submitting an Account Form request. Please note that you will not receive security access until you have completed a training session and signed our Security and Confidentiality Policy agreement.

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Q. Who do I contact if I am locked out of my Advance account?

A. There are a couple of situations that would cause your Advance account to lock, which include entering an incorrect password more than 5 times or allowing your password to expire. In either case, you must contact Craig Nelson at cnelson@calpoly.edu or 6/1558.

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Q. How often does my Advance account expire?

A. Your Advance account expires 180 days from the date of your last password change. You will receive an e-mail notification weekly beginning 14 days prior to your password expiring which will provide you with your password expiration date. After that date, you will have a 10 day grace period which will allow you to continue logging in with your existing password. If the password is not changed during the grace period, the password will expire and your account will lock. Contact Craig Nelson at cnelson@calpoly.edu or 6/1558for assistance.

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Q. How do I get access to an application within the Advancement Network?

A. You may request access by contacting Jonelle Thomson, Security Chair at jthomson@calpoly.edu or 6/5860. Please note that you will not receive security access until you have completed a training session and signed our Security and Confidentiality Policy agreement.

 

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Q. What if I have technical problems with an application in the Advancement Network?

A. If you receive an application error while working in an Advancement Network application or need technical assistance, please contact Advancement Systems at advancement-systems@calpoly.edu.

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